Frequently Asked Questions (FAQs) – Downey & Co.
What is Downey & Co.?
Downey & Co. is a husband-and-wife-owned gourmet popcorn brand specializing in luxurious, bold flavors. Our signature product, Atlanta Hot Honey Popcorn, combines the perfect balance of sweet Southern honey and fiery spice, handcrafted to perfection.
Where is Downey & Co. based?
We are proudly based in Atlanta, Georgia, and our flavors are inspired by our Southern roots.
Product & Ingredients
What makes your popcorn gourmet?
We use premium, non-GMO popcorn kernels, hand-seasoned with high-quality ingredients, and crafted in small batches to ensure maximum flavor and freshness.
Is your popcorn gluten-free?
Yes! Our Atlanta Hot Honey Popcorn is gluten-free. However, it is processed in a facility that may handle gluten-containing ingredients.
Does your popcorn contain artificial flavors or preservatives?
No. We believe in using only real ingredients to create bold, delicious flavors. Our popcorn is free from artificial flavors, colors, and preservatives.
Is your popcorn spicy?
Our Atlanta Hot Honey Popcorn has a perfect balance of sweet honey and heat from chili spices. It’s a mild to medium spice level—just enough kick without being overwhelming!
How should I store my popcorn for freshness?
Our popcorn comes in a resealable bag to maintain freshness. Keep it in a cool, dry place and tightly sealed after opening for the best taste.
Ordering & Shipping
Where do you ship?
We currently ship within the United States. Stay tuned for international shipping options!
How long does shipping take?
Orders are typically processed within 2-3 business days, and shipping times vary based on location. Most orders arrive within 3-7 business days.
Do you offer local pickup?
At this time, we do not offer local pickup, but we are working on expanding our availability.
What if my order is delayed or lost?
If your order is delayed or lost in transit, please reach out to us at [Your Email Here], and we’ll help resolve the issue as quickly as possible.
Do you accept returns or exchanges?
Due to the nature of our product, we do not accept returns. However, if you experience any issues with your order, contact us within 48 hours of delivery, and we will do our best to make it right.
Can I receive a refund for my order?
Refunds: We do not offer refunds on orders unless there is a verified issue with your order (e.g., incorrect item, damaged product)
Wholesale & Bulk Orders
Do you offer bulk or wholesale options?
Yes! If you’re interested in carrying Downey & Co. popcorn in your store or need a large order for an event, please contact us at [Your Email Here] for pricing and details.
Can I order custom flavors for a special event?
At this time, we are focusing on our signature Atlanta Hot Honey Popcorn, but we plan to introduce seasonal and custom flavors in the future!
Contact Us
Didn’t find the answer you were looking for?
📩 Email us at: downeysnackbetter@gmail.com
We're happy to help and can’t wait for you to try Downey & Co. popcorn! 🍯🔥🍿